Refund and Returns Policy

Returns

To complete your return, we require a receipt or proof of purchase. Return or exchange your product, by emailing it to:

info@indwanguoriginals.co.za

 

You will be responsible for paying for your own shipping costs for returning the item if you selected the wrong size or garment. If the error in fulfillment was ours we will take care of those costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over R600, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. To assist with your return we can book the item to be collected and returned at your cost.

 

Our policy lasts 7 days. If 7 days have gone by since the receipt of your item and you have not returned the item, we will not offer you an exchange. To be eligible for a return/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

When returning your bought item the Electronic Communications and Transactions Act (ECT) takes preference over the CPA, allowing the consumer a week to return a ‘change of heart’ product.

 

THE RIGHT TO RETURN GOODS Applicable sections of the Consumer Protection Act, 68 of 2008: S 16, 19 (5) & (8), 20, 55 (3), 56 A consumer has various rights of return in terms of the Consumer Protection Act. The five instances where a consumer may return goods to the supplier are:

 

  • Unsafe or defective goods may be returned for a repair, replacement or refund within 6 months of delivery. The consumer may choose whether he wants the item repaired, replaced or receive a refund. If the consumer allows the supplier to repair, then the repair must last for at least three months. If the same fault re-appears or another defect appears within three months of the repair being effected, then the supplier must choose whether to replace the item or refund the consumer. At this stage, a further repair is not an available option. (See the section titled “Six month implied warranty” for more details.) A consumer may within 10 business days after delivery return the goods to the supplier for a full refund, where:
  • Goods were delivered as a result of a transaction entered into because of direct marketing and the consumer has exercised his right to cancel the agreement without reason or penalty during the cooling-off period. The consumer must within 5 business days of delivery advise the supplier in writing or other recordable form that he is rescinding the agreement, must return the goods delivered within 10 business days of delivery of such goods and the supplier must then refund the consumer within 15 business days of the latter of notice of cancellation or return of the goods. Goods are returned at the risk and expense of the consumer. (See the section titled “Cooling-off period” for more details.) 
  • Goods which the consumer did not have an opportunity to examine before delivery and where the consumer has now rejected delivery. Valid reasons for rejection of delivery are: the type and quality of the goods are not as reasonably contemplated in the agreement; or the goods differ in a material respect or characteristic from the sample or product description (based on what an ordinary alert consumer would be entitled to expect); or the goods do not reasonably conform to the material specifications of a special order. Goods are returned at the risk and expense of the supplier.
  • Some goods are as ordered but is delivered mixed with other goods not ordered, and the consumer accepts delivery of the ordered goods, but rejects the goods not ordered or rejects all the delivered goods. Goods must be returned within 10 business days of delivery and are returned at the risk and expense of the supplier.
  • Goods found to be unsuitable for a particular purpose communicated to the supplier when entering into the transaction, may also be returned at the risk and expense of the supplier within 10 business days of delivery. protection the act consumer A consumer would lose his right of return, other than for defective or unsafe products, if the goods concerned have been disassembled, altered, permanently installed, affixed or combined with other goods; or a public regulation for reasons of public health or other prohibits the return of such goods. An example hereof would be floor tiles which have already been laid or medicine and underwear. The supplier must refund to the consumer the price paid for the goods, less any amount allowable in terms of the following:
  • Returned in original unopened packaging – no charge to consumer. 
  • Returned in original condition and repackaged in their original packaging – a reasonable charge for use, consumption or depletion of the goods unless the consumption or depletion was reasonable and required for the consumer to determine the acceptability of the goods. 
  • In all other cases – a reasonable amount for necessary restoration costs to render the goods fit for restocking may be charged, unless where the packaging was reasonably destroyed in order to allow for the consumer to determine whether the goods conformed to the sample or brochure description in cases where the goods were not examined by the consumer before delivery or were fit for the intended purpose communicated to the supplier.

The rights of return in terms of the Consumer Protection Act are in addition to any other right in law between a supplier and consumer to return goods and receive a refund. In instances not dealt with above where a consumer returns an item to the supplier, the return will be dealt with in terms of the supplier’s own returns policy.

 

These are often referred to as “goodwill” returns as there is no legal obligation on the supplier to accept such a return. Suppliers should display their normal returns policy in plain and understandable language in a conspicuous manner and place to avoid any misunderstanding on the part of the consumer. Consumers should choose carefully and not frivolously enter into transactions in the false hope and expectation that they may return the item for a refund.

 

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

 

Additional non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

Refunds

As a policy Indwangu® reserves the right to not offer refunds but replace the value of your purchase with a gift voucher so please choose carefully. We do not normally give refunds unless guided by the Electronic Communications and Transactions Act (ECT). You could choose between an exchange or your money back where goods are faulty, wrongly described, different from the sample shown to you. Please retain your receipt as proof of purchase.

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your refund request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 to 10 working days

 

Cash refunds are only applicable in the following instances:

 

  • If the goods are received late and no communication has been sent to notify the client.
  • Undelivered items
  • Items received in poor or damaged condition

Indwangu® will refund a purchase for the exact amount paid less the following:

 

  • Any delivery costs already incurred
  • Any restocking fee for special orders.;

Refund Charges: 8% of the purchase amount to cover banking and processing fees. A refund can take up to 10 (ten) business days to reflect in your account, and EFT refunds are subject to verification of your banking details.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@indwanguoriginals.co.za.

Sale items:

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

Items received / delivered will be exchanged if they are:

  • defective,
  • damaged,
  • don’t fit or
  • if you would like to exchange for something else.

If you need to exchange it for another item or a bigger size send an email to info@indwanguoriginals.co.za.

Gifts:

If the item was marked as a gift when purchased and shipped directly to you or collected, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.